Terms of Service
Terms & Conditions
Welcome to Lucien Moreno. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website.
Business Information
Company Name: Verena Co. Limited
Business Address: 83 King Lam Street Lai Chi Kok Unit 7, 8/F., Tower B, Hong Kong
Contact: contact@lucienmoreno.com
General Information
You must be at least 18 years old to use this website. If you are under 18, you may only use the website under the supervision of a parent or legal guardian.
You agree to use this website solely for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use or enjoyment of the website.
Orders and Payments
By placing an order through lucienmoreno.com, you confirm that you are legally capable of entering into binding contracts.
All orders are subject to acceptance and availability. If an item is out of stock, you will be notified as soon as possible.
Prices for products are subject to change without notice. We reserve the right to modify or discontinue any product without prior notice.
Payment must be made at the time of order. Accepted payment methods are displayed during checkout.
Orders containing pre-order items must be paid for in advance. Pre-orders cannot be canceled during the pre-order period. By placing a pre-order, you agree to these conditions.
For payment inquiries, contact contact@lucienmoreno.com.
Shipping and Delivery
Orders are generally processed and shipped within 2-3 business days. Shipping times may vary depending on destination and external factors.
While we strive to deliver all orders within 9 business days, delivery timelines are estimates and may differ by region.
We are not responsible for carrier delays or for any loss or damage occurring during transit.
Returns and Exchanges
With exceptions, valid returns are refunded in the form of store credit.
Damaged or defective items will be replaced if stock is available.
All store credits, refunds, and exchanges are processed within 48 hours after the returned item has been received and inspected.
Once a replacement has been offered and accepted, or store credit has been used, those orders are considered final and not eligible for refund or exchange.
Intellectual Property
All content on this website—including text, graphics, logos, images, and software—is the property of Lucien Moreno or its content suppliers and is protected under international copyright law.
No content may be used, reproduced, distributed, or modified without our express written permission.
Limitation of Liability
Lucien Moreno shall not be held liable for any damages arising from the use or inability to use this website or any products purchased through it, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
We do not guarantee that the website will operate uninterrupted or error-free, and we are not responsible for any interruptions, delays, or technical issues.
Privacy
We are committed to protecting your privacy. Please review our Privacy Policy for details on how your information is used and protected.
Changes to These Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page, and it is your responsibility to review them periodically. Continued use of the website following any changes constitutes acceptance of those updates.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Delaware, United States.
Contact Us
For any questions or concerns regarding these Terms, please contact:
contact@lucienmoreno.com
By using this website, you acknowledge that you have read, understood, and agreed to these Terms.
Lucien Moreno
True luxury speaks in silence.