Standard delivery takes 5–10 business days. Express shipping is available at checkout for select regions.

Yes. We ship to Europe, the UK, North America, and most international destinations. Shipping options and costs are calculated at checkout based on your location.

Free shipping on all orders over €150. Below that, a flat rate applies based on your region — shown at checkout before you pay.

You'll receive a tracking number via email. Use it to follow your shipment in real time.

International shipments can sometimes show no updates for 3–5 days during transit between countries. This is normal. If your tracking hasn't moved in 7+ business days, contact us and we'll investigate immediately.

contact@lucienmoreno.com

We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Email us at contact@lucienmoreno with your order number. We'll send you a return label and instructions within 24 hours.

Return shipping is at the customer's expense unless the item arrived damaged or incorrect. In those cases, we cover everything.

Yes. Request an exchange within 14 days and we'll send your new size as soon as the original item is in transit back to us.

Refunds are processed within 5–7 business days after we confirm the returned item's condition. It may take an additional 2–3 days to appear on your statement depending on your bank.

Sale items are final sale and cannot be returned or exchanged unless defective.

Each product page includes a detailed size guide with measurements in cm and inches. We recommend measuring a garment you already own and comparing.

Most pieces run true to size. Specific fit notes are included on each product page where relevant.

For structured pieces (blazers, tailored sets), size up. For body-skimming or stretch fabrics (lace, crochet, knitwear), your regular size will work.

We work with premium fabrications — Moreno Lace™, cashmere-blend knits, open-weave crochet, and suede. Each material is selected for texture, drape, and longevity. Full material details are listed on every product page.

We prioritize quality over quantity. Our collections are intentionally small — we don't do fast fashion drops or overproduction. Every piece is designed to last beyond a single season.

Our pieces are manufactured by specialist ateliers selected for their expertise in specific techniques — lace construction, knitwear, tailoring. Production details are available on individual product pages.

It's our quality framework. Every piece must meet criteria for material weight, construction precision, and finishing before it enters the collection. What doesn't meet the standard doesn't ship.

Some pieces feature sheer panels by design — this is intentional, not a quality issue. Product photos show the true transparency level. We recommend nude undergarments where noted.

Hand wash cold or use a mesh laundry bag on a delicate cycle. Lay flat to dry — never tumble dry. Iron on low heat from the reverse side if needed.

Hand wash in cool water with a gentle detergent, or dry clean. Fold to store — never hang knits, as they stretch. Use a cashmere comb for any pilling.

Hand wash only. Reshape while damp and lay flat on a towel to dry. Avoid wringing or twisting the fabric.

Use a suede brush to remove dust. Apply a suede protector spray before first wear. Avoid water — if they get wet, let them dry naturally away from direct heat.

Some pieces are machine-washable on delicate — check the care label on each item. When in doubt, hand wash. We never recommend tumble drying.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna (where available).

Yes. All transactions are processed through encrypted, PCI-compliant payment gateways. We never store your card details.

We process orders quickly. If you need to change or cancel, contact us within 2 hours of placing the order and we'll do our best. After that window, we cannot guarantee changes.

Check your spam/junk folder first. If it's not there, email us with your name and we'll confirm your order status.

No. You can check out as a guest. Creating an account lets you track orders, save addresses, and access your order history.

Unfortunately no. Discount codes must be applied at checkout before completing payment.

Yes. Digital gift cards are available in €50, €100, €150, and €250 denominations. Delivered instantly via email.

Lucien Moreno is a smart luxury fashion house for men and women. We design refined, purposeful pieces — lace gowns, tailored sets, premium knitwear, and accessories — built to last beyond trends.

Luxury materials and construction at a price that respects your intelligence. No inflated markups for a logo. No compromises on quality for a lower price point.

Email us at contact@lucienmoreno.com. We respond within 24 hours on business days. You can also reach us via Instagram DM @lucienmoreno_official. And also through whatsapp on  +1 7743739922